We collect information you provide directly to us when creating an account, subscribing to our services, or contacting our support team. This includes your name, email address, phone number, and billing information.

We also automatically collect certain information about your device and usage patterns when you visit our website. This includes your IP address, browser type, operating system, and pages visited. We use this information to improve our services and ensure optimal performance across different devices and platforms.

Your information helps us provide personalized investment research services, process your subscription payments, and communicate important updates about market conditions or service changes.

We analyze usage patterns to understand which research topics are most valuable to our clients, allowing us to focus our efforts on areas that matter most. This analysis is always conducted in aggregate form and never used to identify individual users' investment strategies or positions.

When you contact our support team, we use your information to resolve your inquiries efficiently and maintain a record of our interactions to provide consistent service quality. We may also use your email address to send you important notifications about your account status, billing updates, or significant changes to our services.

As an Irish company, Siralent operates under the European Union's General Data Protection Regulation (GDPR), which grants you comprehensive rights over your personal data.

To exercise any of these rights, send us an email at [email protected] with your request. We'll respond within 30 days and may need to verify your identity before processing certain requests. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive demands.

We protect your information using industry-standard security measures including encrypted data transmission, secure server hosting, and regular security audits. Our systems are designed to prevent unauthorized access, disclosure, or modification of your personal data.

All payment information is processed through secure, PCI-compliant payment processors. We don't store complete credit card numbers on our servers – only the information necessary to identify your account and process recurring billing.

Our staff undergoes regular training on data protection practices, and access to personal information is strictly limited to employees who need it to perform their job functions. We maintain detailed access logs and conduct periodic reviews to ensure compliance with our security protocols.

We don't sell, rent, or trade your personal information to third parties for marketing purposes. However, we do work with carefully selected service providers who help us operate our business and deliver our services to you.

Our payment processor handles billing and subscription management, while our email service provider manages our communication systems. These partners operate under strict data processing agreements that limit how they can use your information and require them to maintain appropriate security measures.

We may also share information when required by Irish or EU law, such as responding to valid legal requests from law enforcement or regulatory authorities. In such cases, we'll notify you unless prohibited by law or when doing so would compromise an ongoing investigation.

If Siralent is ever acquired by or merged with another company, your information would be transferred as part of that transaction. We would notify all affected users at least 30 days before any such change takes effect, giving you time to exercise your data rights if desired.

Our website uses cookies to remember your preferences, maintain your login session, and analyze how visitors use our site. Most cookies are essential for basic functionality, while others help us understand which content is most useful to our audience.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit some website features. We don't use advertising cookies or share tracking data with advertising networks – our focus is purely on improving the user experience for our research platform.

We use Google Analytics to understand website traffic patterns, but we've configured it to anonymize IP addresses and respect users' privacy preferences. This helps us identify technical issues and optimize page loading times without compromising individual privacy.

We review and update this privacy policy annually or whenever we make significant changes to our data practices. When updates occur, we'll email all active subscribers at least 30 days before the changes take effect.

Minor clarifications or corrections may be made without advance notice, but we'll always update the effective date at the top of this page. We encourage you to review this policy periodically, especially if you have specific privacy concerns or questions about how we handle your information.

This policy was last updated on January 1, 2025. Previous versions are available upon request if you need to reference historical data handling practices for legal or compliance purposes.